FNB - Please can someone help? Properly?

Item: FNB (First National Bank)
Rating: 1
Author: Nicholaas S

First National Bank continues to ignore me. An ATM dispute, where the video shows the ATM taking the money back into the slot, was reversed, and the money taken from the account. A repeated request for reversal of this, and another card transaction, continues to go ignored. They send a one side email with their finding, with no replies or further communication entertained. They then send me a message saying that they will consider it in 24 to 48 working days. The account is now in negative balance due to their incompetence, and they have threatened me put collections agents on the account, all due to their own incompetence and dishonesty. There is no way to communicate, they ignore all attempts on all platforms including telephone, email, app, and branch visits avail nothing. They make empty promises and then just send a one line email of no substance. Pathetic. There is no recourse. They will do this again, with this. Watch.

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Nicholaas S's updateReviewer Update

08 Feb 2021, 13:05

Still, they have not addressed anything, they send cryptic SMS without any explanations. I have sent all the documentation, they do not fix the problem. Is there a place for me to go to and speak to a competent person. They again threaten me with collections agent, but they are the ones who are not acting. Please, does anyone know how to resolve this. I dont want another cryptic email about bringing it to your attention. What are you doing to resolve it, when will it be resolved? This is all i am spending my time one as I cannot survive while you have my money.

Nicholaas S's update08 Feb 2021, 13:05

Reviewer Update