1 reviews | Active since Jan 2011
FNB please assist
I am struggling to downgrade an account , been sent from pillar to post. I called and downgraded (Premier to Easy Save) and then later they said I can only downgrade from Premier to Gold, I need to go to the branch if I need from Gold to Easy save. I did that, today 3 weeks later I called the call center there is no sign of my branch visit. This is really getting unbearable now.
Good day Wendy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Wendy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)