FNB playing God

I have been a very happy FNB customer for very long. My troubles began when I was contacted by an advisor who tried to convince me to upgrade my account to private wealth. After much consideration I decided against it. I made it very clear that he may not upgrade my account which he agreed to. On 3 October 2017 I received a sms advising that my flexi facility on my bond account has been suspended. There was no phone call to explain, merely an sms. When I phoned the number given on the sms I was sent from pillar to post, as usual practice with call centers. I got frustrated with this and decided to address is further when I back from holiday as it messed up my holiday. Once back I phoned and was further redirected the whole time and finally reached private wealth. I said that I was at the wrong place and they said no, my account is a private wealth account but they cannot help me. The only person who can help me is the person who tried to convince me to go to private wealth. I phoned him and he once again confirmed that he did not upgrade my account and even checked it on the system. I went to my branch who said homeloans can only be sorted out telephonically as there are no consultants in the branches (awesome bank). They however confirmed that my account was upgraded against my wishes.

The long and short of the story is that I pay all possible funds into my flexi home loan account to save on interest and only withdraw as needed. FNB suspended this facility without knowing me in the process and merely allocating the surplus funds to the account, leaving me without funds while being on holiday with my family. Until today, 16 Oct, two weeks later, no-one at FNB can even tell my why it was suspended and I still do not have access to my funds. FNB has app**** my available funds to the bond account without my permission. This is nothing other than "*****ing", since these funds are not due and payable. How can this ever be allowed?