FNB PLAYING GAMES WITH THEIR CUSTOMERS :((

I just dont unbderstand the confusion FNB is causing among its customers re online and branch assistance.

I transferred R339 yesterday from my FNB account to another FNB account only to find out that the recipients account is closed because the recipient has passed on. I was thinking the money will bounce but it didnt.

Now I just called FNB Customer care, Spoke to Realeboga and he told me i have to visit a branch to be authenticated that I AM MYSELF ???!!!! What an irony as FNB has a system in place to authenticate me before assisting me with personal account issues. Unless if they dont trust their authentication system or they believe its vulnerable ...

They can check the FNB account i sent money to and verify that it is closed - ONLINE. They can ask me questions about the transaction i didand i can answer that - ONLINE. and they can just reverse the money back to my account.

This is urgent because i was doing business with someone and i need to make sure the right person gets the money for me to secure goods. Now FNB is inconveniencing me seriously.

What do thay want from me in person??? like come on!!

I am very unhappy with this kind of way of dealing from FNBs side. :((