FNB PLAY WITH OUR LIVES

My name is Willem eksteen i apply for a loan over app with agent who help me with the application on 15May 2026 On Saturday 16May I chat with agent morning time who told me on the app chat that the application is out of validations at credit Around 12 o'clock same day I chat again got the same agent of the morning she then told me that application is in que for payouts and I can expect payment during the day

I also informed them that my kid in other province who is at the university is dependent on me to send her money still they said I will receive the funds

So I had emergency and nothing happened at time I had an offer with African Bank and it was almost 1 o'clock so I depend on the information I got from the agent and wait only to find Banks are close and I sat with nothing Can You please goes through my chats of Saturday and tell me is that is fair or right for agents to give me such information I am very disappointed in FNB and still today no feedback My kid was suffering a whole weekend in Other province because of this Please if you are parent put yourself in my shoes feels I can die on this situation

Why provide me false information and you are working under the FIAS act