FNB Platinum cheque account a *******.

I upgraded my gold cheque account to a premium cheque account with FNB since I do a lot of online transfers etc ( I work out the country ). I read the benefits and thought this would be a perfect fit for me , as I can save some cash on transfers and also have access to the secure chat when working in remote areas. The account is advertised at R200 per month.

Much to my surprise, I got my account statement showing the following: Service fee - R307.30 Value added service fee - R8.05 Monthly account service fee - R39.58. That amounts to R354, 93 . for an account where I barely ever do withdrawals and mostly rely on internet banking and transfers.

I must also add that I also have a 32 day account with FNB. When I went onto the secure chat to inquire about the high costs , FNB responded that my message is being attended to , and then proceeded to close it without any response to my Inquiry.

I am extremely let down by FNB and am seriously considering either switching banks or downgrading my account back to a gold since I'm not reaping any one of the "so called benefits " they advertise with the Premium account.