FNB Platinum account and support sucks

Been 2 months since we app**** for platinum banking. Finally after begging received my card. Phoned support to help me because of issues with card. Support agent tells me account still not converted to platinum cant give me business managers name because no one has been assigned to our account. They said account has been converted but don't supply me with any details as platinum user. Just send me one card. Service is horrible and takes forever. How should you do business like this. Hopefully one day i get someone to help me if I am still at this bank.