FNB Places Hold on Account Without Notification

I am currently traveling overseas. Before leaving SA, I linked my PayPal to my FNB account. This was so I could get funds in my account to cover my normal expenses in SA such as home bond, car insurance, etc. However, I noticed that my Outsurance debit order did not go through even though I have funds in my account. I phoned Outsurance and was told that my FNB account is frozen. Frozen?!?! Why has FNB sent no communication to me regarding why my account is frozen. And why should I find out about it through a third party???

I spent almost two hours today trying to get to the right department to explain to me why my account is frozen. Finally, the ***** department told me my account was not frozen, but was on hold because the Legal department needs a document. I spent another 30 minutes trying to get in tough with the Legal department. When I finally got them, they had just closed five minutes ago.

I can't imagine that FNB, who advertises themselves as such a great bank, would NEVER INFORM ME THAT MY ACCOUNT IS ON HOLD!!! My car insurance was on hold because of THEIR FAILURE!!! You can know that if an accident would have occurred, we would have sued FNB because of their failure to inform us that they were placing our account on hold.

I assume the reason is because of trying to transfer money to my account from PayPal. What's the problem? The rest of the world has no problem transferring from PayPal. FNB has made me a disgruntled customer. I will be closing this acccount when I return to South Africa!