FNB Pinelands...how can we disappoint you?

<p>FNB Pinelands worst customer service ever!!!</p> <p> </p> <p>App**** for a credit card last week and spent 40min with the consultant in the branch (FNB Pinelands), handed her all my supporting documentation only to be told that I have to apply online???? She assured me that if I left my documents with her she would forward it onto the credit card division on my behalf and that I should receive feedback from FNB within 24 hours. </p> <p>Three days later and no word from FNB, I called the credit card division to follow up on my application and found out that my application was pending due to missing supporting documents. I called the branch and spoke to the "relationship" manger who, from my experience seems more likely to destroy a relationship) said she would follow up and let me know….no one called me back.</p> <p>I called again and spoke to the “relationship manager”, when I was (mid-sentence) very rudely and abruptly transferred to the branch manager. After some investigation, I was advised by the branch manager to visit the branch again and provide my supporting documents again because the consultant didn’t know what she did with my documents???? And quote…“it might be lying in her draw somewhere, but please come in any way to drop it off” She also said that I have to some in to sign a quote which I wasn’t even told about in my initial visit. Since I was sent away to do an online application, I was told that I could sign all documentation via iContract. </p> <p>Yesterday morning I went to the branch again, I was assured this time that my documents would be submitted and to put my mind at ease I was promised that I would be copied in on all correspondence between the branch and the credit card division…..24 hours later…..and no email from the branch. I called credit card division this morning to follow up and guess what… my application was pending due to missing supporting documents. </p> <p> </p>