DG
Debashnee G

1 reviews | Active since Jun 2018

19 Mar 2019, 20:22

FNB Piet retief branch manager

FNB Piet Retief manager who is of no help or shirking in her duties. Which bank branch runs out of bank guaranteed cheques asks a client if you worked at the bank all the while trying to assist me with her sour lemon face not even a smile when I walked or hand shake why does she think she is to good to touch my hand. Rude to the core wanted to argue with me outside her office in front of other staff and banking patrons what happen to how can we help you FNB? She says it takes 3 weeks receive a new cheque book FNB which year are you making your clients wait 3 weeks to business waiting for a cheque book is it coming by horse and cart? Shouldn't the branch have back up as too when this book has so many cheque s place an order does business now stop until your branch receives its new book after 3 wks, or you could just tell me what Inzaan Moolman said I should drive back to Paulpietersberg {over 50kms} to get one at that branch as I will not get one here. She just brought my confidence in this bank down 5 levels she is in my opinion a ****** and has no shame to show she is condescending and thinks she is higher than all my accounts which run in your bank. She didn't even bother to ask my name. Very very dissatisfied I have never in all my 20 years if banking dealt with a sour face like this. ??

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Mar 2019, 10:19
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)