FNB PHYSICALLY REFUSES TO HELP ME WITH AN ISSUE THEY CREATED, AND YOU HAVE TO KNOW ABOUT IT!

I have been struggling with an issue of FNB just running my account further and further in arrears whilst refusing to close the account now for over a year, I have complained to their HO, I have been to the branch, they simply refuse to help me, FNB's branch manager called me once from the branch after I threatened them with the Financial Services Board, whilst I was on the phone, so guess what? The branch's phone doesn't accept incoming calls, so I cant phone back! I need for everybody to know how extremely frustrated I am with FNB and their absolute disregard for any customer when they make a mistake!!!

This is the third hello peter post since this issue, FNB just doesn't care, it's like: "Badmouth us, we're immortal"! Maybe I should approach the newspapers, maybe I'll get some attention there!!!