FNB Phone system for application for phone is beyond terrible.

Very upset by the way there is no customer service through FNB's phone system. My partner has app**** for a phone online & been given a ref number but no one has called him. Then we app**** again & again in store & online, still references but no response. When we call the numbers given we get the run around & no one knows who to send us to. It is very frustrating as he doesn't have an FNB free sim, so I have also tried to assist with this. The tele person said go in store, the in store said go to the phone system & we have waited for so long over a week & still no luck. He wanted to change his contract to FNB & we need this resolved as the bank otherwise is a good bank. We are writing to Hello Peter in the hope that someone at management level will assist with this. His credit rating is fine & all good standing with the bank, he just needs the application processed. He drives around a lot so I am assisting with this.