1 reviews | Active since Mar 2018
FNB phone contract
Good day. We took out a FNB phone contract. There were supposed to be data and minutes on the phone witch with did not received. After some couple of times we phoned there help line and several of times we went to the bank they told us the only way to sort this out is by canseling the contract. We are still struggling to sort this out after 3 months and now we need to pay for all te fees and courier. They could not provide what they were selling and deduct the monthly premium. Please help
Good day Louis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Louis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)