WK
Willandre K
1 reviews | Active since Nov 2019
22 Nov 2019, 11:19
FNB Phone Center, what a joke.
Opened a new account with FNB, received an email requesting additional documents, sent the requested documents, received an email stating that the documents have been received and feedback will be provided within 24 hours. No feedback was provided to me so I decided to phone to hear if everything is in order. Was on the phone for 58minutes, explaining the situation to 7 different people, each just referring me to different departments or in some cases without even requesting my information saying that they will "quickly" check and then place me on hold only for the phone to be put down on their side.
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Replies (2)
FNB (First National Bank)'s replyOfficial
22 Nov 2019, 12:00Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply22 Nov 2019, 12:00
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
WK
Willandre K's updateReviewer Update
22 Nov 2019, 13:24FNB contacted me rather quickly to resolve the issue. A lady provided me with her personal details in order to speed up the process and she assured me that my profile will be sorted out by close of business. This is the type of service we as clients pay for.
WK
Willandre K's update22 Nov 2019, 13:24
Reviewer Update
FNB contacted me rather quickly to resolve the issue. A lady provided me with her personal details in order to speed up the process and she assured me that my profile will be sorted out by close of business. This is the type of service we as clients pay for.