JB
Jeannette B
1 reviews | Active since Jul 2010
04 Nov 2019, 10:02
FNB - PHANTOM "PRIVATE BANKING" - NOT WORTH IT
I am a private bank client. I have previously used the secure online chat and was happy with the service, the service was prompt and quick. The last 3 times though, the queue has increased from about a 2 - 3 minute wait to over 4 hours! 4 Hours to wait online for a service consultant to assist a private bank client...apparently private bank clients aren't actually private bank clients. Time to look for another bank - after 10 years.
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Replies (3)
FNB (First National Bank)'s replyOfficial
04 Nov 2019, 11:09Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Nov 2019, 11:09
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
JB
Jeannette B's updateReviewer Update
04 Nov 2019, 15:32So it is now 15.31 and my issue has still not been resolved. I have consequently opened up an account with Discovery Bank . I really have no interest in begging a bank to service my needs.
JB
Jeannette B's update04 Nov 2019, 15:32
Reviewer Update
So it is now 15.31 and my issue has still not been resolved. I have consequently opened up an account with Discovery Bank . I really have no interest in begging a bank to service my needs.
JB
Jeannette B's updateReviewer Update
04 Nov 2019, 15:33Actually, my bad, my issue hasn't even been attended to - I have yet to even be contacted. I am on the "secure chat" and someone comes on and then ends the chat before I have even been attended to....
JB
Jeannette B's update04 Nov 2019, 15:33
Reviewer Update
Actually, my bad, my issue hasn't even been attended to - I have yet to even be contacted. I am on the "secure chat" and someone comes on and then ends the chat before I have even been attended to....