FNB – PETROL CARD – SHOCKING SERVICE – USELESS!!!!!!

A petrol card was issued in the name of my business to my son who is working for my business. They stole his wallet when the broke into his vehicle on 30 January 2019. He cancelled the card immediately when he realize the wallet was ******. We are now battling for 2 days to get a replacement card issued because her require it for his work. However, FNB is making it as difficult as they can. I phoned to request the replacement card as the card is issued on my account. I in structed my wife, who has full authorization on my account and responsible for the business administration, to get a replacement card as I am in meetings this whole week. She was told that she cannot request a card and I must personally phone for the replacement card. I phoned yesterday and was told that I cannot request a card as my son is using it and he must phone. When he phoned this morning he was told he cannot request the card as he is not the owner of the account!!!! and I must phone them as I am the owner of the account and the id connected to the petrol card is my id number. THAT IS WHAT I TOLD THEM YESTERDAY!!! That is where we stand now....he cannot do his wor****. I do not have time for games as my business must run. Unfortunately, I have no option but to speak to other bank to now move all 9 of my accounts. I cannot deal with a bank that do not value me as a client and have time to mess me around and damage my business by hampering my ability to earn an income. 21 years relationship gone Now!!!