FNB PETROL CARD ROAD ASSISTANCE

i needed to apply for the fnb roadside assistance, called the fnb call centre to apply, was directed to the roadside assistance department, was then directed back to the fnb call centre.This happened about two to three times.Eventually the call centre agent said he will apply for a petrol card on my cheque account and this will enable me to qualify for the roadside assistance. I received the card and have been calling the call centre and the roadside assistance department to verify if the roadside assistance has been enabled. None of them can help and none of these departments takes responsibility.