DC
Danie C
1 reviews | Active since Jul 2009
13 Nov 2018, 09:46
FNB Petrol card can be used for just about anything else except petrol!
Apparently FNB Petrol card can be used for just about anything else except petrol! I just received a new card that does not allow me to fill up with petrol. This is a new thing that FNB created. I think my logic must be seriously faulty to expect to pay for fuel with a petrol card!!! Never mind that I wasted about half a day before someone came up with this ******* ALL my accounts will be closed forthwith.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
13 Nov 2018, 11:43Good day Danie,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***F was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 11:43
Official
Good day Danie,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***F was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
DC
Danie C's updateReviewer Update
13 Nov 2018, 14:39And now the incompetence and rudeness of FNB staff seem to have no bounds. I just had a call from a Sethabile Nxumalo who kept interrupting me while I am speaking, refused to listen to me, then proceeded to throw the phone down in my ear when I asked to be transferred to her supervisor!!
DC
Danie C's update13 Nov 2018, 14:39
Reviewer Update
And now the incompetence and rudeness of FNB staff seem to have no bounds. I just had a call from a Sethabile Nxumalo who kept interrupting me while I am speaking, refused to listen to me, then proceeded to throw the phone down in my ear when I asked to be transferred to her supervisor!!