FNB Petrocard Call Centre Service is ATROCIOUS

I app**** for a Petrocard through FNB online services. The card was approved and set to be delivered to me within 3 to 5 working days (according to the system). 4 days have passed and I haven't heard anything from anybody regarding the delivery so I decided to give them a call. first off I was transferred in between so many people I feel like I know the whole team at the call centre furthermore it was a huge struggle to some sort of answer from them and what they said didn't help at all. Apparently my card was sent to the courier and then from there it was rerouted because there was no address available for delivery (FYI you have input a delivery address online before they let you continue with the application so I know my address was there) never the less I gave them my address. Funny enough the card still didn't get delivered, raising some questions. I phoned again and the same story played out again, they did not have my address blah blah blah, so now I am getting really upset because in the mean time I was instructed to contact the courier companies to find out when they are going to deliver? I phoned DSV, CCD, takealot. Not one of them had any record of a card in my name??? I app**** for the card on the 8/11/18 today is 27/11/18 I think this is a little more than 3 to 5 working days? I am furious I almost want to say those *****s at the call centre should ALL be fired because they have no idea what the are doing at all. Hopefully there is a competent person out there reading this comment that can actually help me and that they will contact me. Well this is South Africa so maybe my hopes are too high