DA
David A

1 reviews | Active since Oct 2009

05 Oct 2022, 18:47

FNB PetroCard “benefits” are NOT worth it!

The ONLY reason I have a FNB PetroCard is for the “benefit” of having AA in case of an emergency!

I locked my keys in my car, and have just got off the phone with your roadside assistance, and they were unable to help me because they could not pick up my policy using my ID number. They then asked for my card number, of which I don’t have, because it is in my wallet, IN MY CAR! I logged into the app, and was only able to provide the first 6 and last 4 digits of my card, as the rest is masked. I was then told that I need to call the card team to retrieve my card number.

This is ridiculous! What if I was not in a safe location?

That’s it! Time for me to cancel this service that I am definitely NOT benefiting from!

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Replies (1)
DA
David A's update08 Oct 2022, 16:54
Reviewer Update
Unable to pick up my PetroCard on the system, and yet today I receive a message saying that my “linked FNB Petro Card together with the AA Roadside Assistance benefit will be discontinued as of 14th
October 2022”! So much for being an innovative Bank!