FNB PERSONAL LOAN(TRANFER REVERSAL)

ON THE 14TH OF SEPTEMBER I MADE A TRANSFER INTO MY PERSONAL LOAN ACCOUNT THAT IS IN ARREARS BY MISTAKE, I CALLED IN ON THE SAME DAY TO REPORT THE ISSUE AND ASK FOR THE FUNDS TO PLEASE BE REVERSED, AFTER BEING TRANSFARED FROM DEPARTMENT TO DEPARTMENT FOR OVER 20 MINUTES AND HAVING TO REPEAT THE SAME STORY OVER AND OVER AGAIN AFTER GOING THROUGHT THE STRESS OF LISTENING TO THOSE LONG UNNECCESSARY VOICE OVERS TELLING US WE CAN USE OUR APPS TO TRANSACT...YES THEY ARE TOO LONG...I EVENTUALLY WAS TRANSFERRED BACK TO THE SAME DEPARTMENT I STARTED WITH, A LADY SAID SHE HAD LOGGED THE QUIERY AND TILL TO THIS DAY I HAVEN'T HAD ANY CORRESPONDANCE OR ANY UPDATE ON THE PROGRESS...I HAVE BEEN CALLING IN ALMOST EVERY SECOND DAY SINCE, I CALLED AGAIN ON TUESDAY THE 26TH OF SEPTEMBER...SAME PILLER TO POST ROUTINE, TILL ONCE AGAIN I ENDED UP IN THE SAME DEPARTMENT I STARTED WITH... A LOVELY GENTLEMAN BY THE NAME OF LETLAFUOA MAMONYANE CONTACTED THE LADY THAT HAD LOGGED THE QUIRY HE RETURNED AND SAID THE LADY SAYS SHE STILL HAS NO UPDATE HOWEVER HE WILL CONTACT THE RELEVANT DEPARTMENT AND CORRESPOND WITH EMAIL WISE WITHIN A DAY OR TOO...YES I HAVE BEEN WAITIING SINCE. TODAY THE 29TH I ENDED UP GOING TO TRADE ROUTE MALL ONCE AGAIN CONNECTED TO THE PHONE BY GARETH THE MANAGER...YES SAME ROUTINE OF NO JOY BUT TRANSFERS FROM DEPARTMENT TO DEPARTMENT NOW HOME AS I AM WRITTING THIS REVIEW AFTER BEING ON THE PHONE AND EXPLAINING 20 000 TIMES...I AM IN ARREARS ON THE LOAN ACCOUNT YES BUT THE MONEY DEPOSITED IS NOT MEANT TO BE THERE...CAN IT KINDLY BE REVERSED AS IT HAS THINGS TO COVER, I NOW FEEL I AM BEING BUL**** AND HELD AT GUNPOINT TO PAY THE ACCOUNT WHETHER I CAN AFFORD TO OR NOT WHICH REALLY IS SO UNCOMFORTABLE. FNB DO THE RIGHT THING HAVING A GLITCH WITH THIS BANK IS A NIGHT MARE IF ITS NOT CONSULTANTS NOT HAVING A CLUE HOW TO ASSIST ITS THE BANK HAVING TO BE PUSHED TO RELEASE PAYMENTS...I SEE AM SUPPOSED TO INFPUT A QUIERY REFERENCE NUMBER AT THE BOTTOM OF THIS REVIEW...YES NONE OF THE CONSULTANTS GAVE ME ONE...NICE NE.