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Mavis Tyalo-Radiopane
1 reviews | Active since Jan 2019
22 Aug 2019, 17:33
FNB PERSONAL LOANS/LEGAL
Ref FNB-*** email ***. I got a call from Legal Services with that reference even though I paid the account in full and got the settlement letter I still got the calls threatening my husband that if I do not pay they will take it from my salary I have advised FNB Legal department but this is ongoing everyday I get calls from different people in this company. This is the response I got from FNB from Ms Sibongile Maseko - I do remember but FNB legal department needs the proof of payment In order to closed the loan Please send it to me or call *** for further assistance. I did send the proof of payment and no response from her till now.
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Replies (1)FNB (First National Bank)'s replyOfficial
23 Aug 2019, 09:42Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply23 Aug 2019, 09:42
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
