MT
Mavis Tyalo-Radiopane

1 reviews | Active since Jan 2019

22 Aug 2019, 17:33

FNB PERSONAL LOANS/LEGAL

Ref FNB-*** email ***. I got a call from Legal Services with that reference even though I paid the account in full and got the settlement letter I still got the calls threatening my husband that if I do not pay they will take it from my salary I have advised FNB Legal department but this is ongoing everyday I get calls from different people in this company. This is the response I got from FNB from Ms Sibongile Maseko - I do remember but FNB legal department needs the proof of payment In order to closed the loan Please send it to me or call *** for further assistance. I did send the proof of payment and no response from her till now.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2019, 09:42
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team 

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