FNB Personal Loans witholding my paid up letter and neglecting to update my payment profile in 7 days of being notified

Good Day,

I Requested & received my settlement letter from FNB Personal Loans 7 days ago and settled loan account on the same day also sending proof of payment the same day. I sent the invoice and confirmation of settlement on the same day. I have yet to receive any feedback from FNB Personal Loans regarding the settlement of the personal loan or paid up letter as is my right.

As per the NCA "Upon the settlement of the capital amount of a judgment debt and administration order, the source of data must advise the credit bureaus that the judgment or order has been settled within the period prescribed in section 71(A) of the Act and the credit bureaus must update the consumer's credit record within seven(7) days of being notified"

FNB Personal Loans is thus in violation of this by not updating my credit profile accordingly. Not issuing me with my requested Paid up letter and not responding to any of my previous requests.

After 24 hours of writing this review I will have to take this up with the NCR and Ombudsman accordingly as I have waited the according timeframe required.