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leigh.vermaak leigh.vermaak

1 reviews | Active since Mar 2017

25 Nov 2019, 17:23

FNB PERSONAL LOANS UTTER NONSENSE ****

WHY DO FNB ADVERTISE LOANS - AND ESPECIALLY IF YOU BANK WITH THEM WHY DO THEY HAVE EMERGENCY TAB WHEN YOU WAIT FOR DAYS AND YOU MUST EMAIL YOU MUST PHONE ON MONEY YOU DONT HAVE.

EMAILED LOANS, CARE AND SPEND DOCS - NO REPLY - EMAILED TWICE JUST AUTOMATED REPLY MESSAGE. STILL NOW NOT EVEN FROM THE CARE AT FNB EMAIL DO YOU HAVE A REPLY.

RECEIVED ONLY ONLY SMS ON FRIDAY MORNING 3;05AM LOAN APPROVED ON PRINCIPLE FUNDS WILL BE DEPOSITED ONCE VERIFICATION DONE.

SATURDAY CALLED TO ASK WHAT IS GOING ON ITS A EMERGENCY - THEY SAID ITS IN THE PROCESSING DEPARTMENT THATS ALL THEY SAID NOTHING ABOUT DOCUMENTS ETC, IF THERE WERE DOCUMENTS SHORT THEY WOULD HAVE TOLD US IMMEDIATELY

TODAY SPENT R35-00 AIRTIME ON HOLD NOW TELLING US ABOUT SOME STATEMENT, STILL NOT A CLEAR INDICATION WHAT THE HELL IS GOING ON, WHY ARE THEY NOT DOING THEIR CHECKS WHAT **** SMS DO THEY SEND..

FALSE HOPE FALSE ADVERTISING - OMBUDSMAN HERE I COME AND I WILL SUE FOR LOSS PAIN AND SUFFERING.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2019, 10:12
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

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