FNB Personal Loans - USELESS!!!
I sent an email regarding a personal loan which was settled according to a statement received on 19 June 2018. I received a response stating that I would receive feedback within 3 working days. The loan was settled yet FNB still deducted the monthly installment from my account. I have now been holding on to your customer service number for 22 min with no one answering my call. This is the worst service in history and also ****************! You are useless!!
Good Day Denise Mostert Brits,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Personal loans to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Denise Mostert Brits,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Personal loans to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***