FNB PERSONAL LOANS TAKING ADVANTAGE OF PEOPLE THAT ARE ALREADY SUFFERING

I took out a personal loan at FNB in order to help my business which are suffering due to the effect Covid had on my business. I lost nearly all my houses that I manage on behalf of the owners due to the fact that the houses are being sold or the owners are managing it themselves. I work on a commission basis and do not even come near to R10 000.00 per month. I have send through my payslips and all documentation requested by FNB personal loans and they are not willing to help me in any way. I have insurance on my loan and the only way I can use that insurance is either me being dead, paralyzed or permanently unemployed. I also asked them if the cannot consolidate my personal loan with direct axis and they told me that they do not work with Wesbank or consolidate loans with them. I am really at my wit's end and am struggling a lot. It does not even matter how much I pay FNB, the money stays at the same amount that I have borrowed due to the fact that they are killing me with the interest. The interest amount ranges from R3863.25 to R4136.98. How is a person supposed to live and get by with such ridiculous interest rates and institution's unwillingness to help you? Talk about kicking someone when they are already down. It is already going bad at this precise moment because I had a neck operation and cannot even go to the branch myself

I DON'T WANT A TELEPHONE CALL FROM YOU, I WANT AN EMAIL SO THAT I CAN HAVE EVERYTHING ON RECORD.