FNB Personal Loans department and Direct Axis

My wife's daughter has been living with us for the last 2 years and we needed to get her a student loan so she could study.

We got a student loan last year, which for some bizarre reason only lasts a year (most degrees are 3 years), so for the second year, we had to take out a personal loan to cover the student loan from the previous year and to cover her second year at college. So every year we have to apply for a new loan, it is an absolute mess.

When we discussed the personal loan the consultant informed us we can have the loan turned into a student loan to give the student a reduced payment amount as long as we send through her ID and letter from college.

We then received an email from Chantal Adams ( the most useless human being in the world) to send through the required docs, which we did immediately on the 15th Feb 2022.

I followed up twice to ensure the amount would be reduced before the end of the month, she did not reply.

So obviously the full amount was debited which is unaffordable for a student working as a waitress in her spare time.

Then halfway through March, I followed up again to ensure this would not happen again. I received an email from Chantal asking for the same paperwork, I again sent it through, explaining to her the mistake last month and pleading with her to make the adjustment before the debit at the end of the month.

Again we were debited the full amount.

@Chantal Adams, your customer service is disgusting, you are useless at your job and should go back to training.

@FNB Your student loan package is a mess, students need a loan on average for 3 years, stop only offering 1.

@FNB I have asked your finance department to reverse the debit order from today and debit the correct amount, it is only fair after you have messed this up, please sort this ASAP.