1 reviews | Active since Apr 2018
FNB Personal Loans - Debit date not changed after 3 requests.
I'm about livid!
I originally spoke with a consultant on 24th of April regarding the change of my debit order from the 5th of each Month to the 30th of each month.
I once again sent an email via the FNB Online Banking Portal on the 01 May 2018, regarding the status. I was advised by automated email that I would receive a response in 48 hours... I am still waiting for a response.
It is now the 16th May, and I am once again sending this email, as I have tried to hold for 10min at a time to speak to consultant... unsuccessfully.
I would like as per my original request my loan debit date to be changed to be closer to my current salary payment date. I requested the 30th of each month.
Good day Stevin,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Stevin,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)