FNB Personal Loans Call Centre

FNB Personal Loans has the worst service ever, you can never get ahold of them. I took out a personal loan and decided to pay it off over two months, fortunately before the first month ended I settled the loan, I went to the FNB branch in menlyn and they told me they cant supply me with a paid up letter, i need to call FNB personal loans on one of the following numbers ********** 631/ ********** 596, they gave me a phone in the branch i made the call, the phone keeps ringing for 32 minutes no answer, so i decide to hang up and try the other line - Same thing hapens 30 minutes go by no answer, I decided to leave the branch because there was nothing the consultants could do to help me. I continued to call the lines through out the day, I was on the phone for a solid hour and nobody answered the phone. Now the debit order went off and i cant get ahold of FNB personal loans to refund me my money. FNB doesnt care about its customers, all they care about is shoving money in thier pockets. if i had skipped a payment they would have called me the very next day, but now that they have money that doesnt belong to them they dont care to even find out why there was an over payment and what refunds should be done.

I am so dissapointed with FNB, I will not recommend FNB Personal Loans to anyone.