FNB Personal Loans - Bad Service 👎

I took out a personal loan with FNB in 2019 and then I ultimately received an offer to settle the outstanding amount in 2024 which I honoured and paid in full. Despite sending proof of payments a number of times to the personal loans and legal departments (edcmanagement) in a form of my bank statements and the settlement letter they gave me to reflect and validate my payment, FNB legal and personal loans department are still not responding to my request of a paid up letter and loan closure. Now my biggest problem is that my credit profile is ruined and I am being inconvenienced in a very bad way because everytime I need to apply for a home loan or vehicle finance the report comes back saying I owe FNB and my account is in arrears. I tried contacting the credit bureaus and they advised that it's in my right to lodge a dispute so that they can clear my credit profile. I have multiple accounts and all are in order and are paid on time every time. I never in my wildest dreams thought my family and children would suffer because of *********** workers who do not want to do their job properly. It's been 4 months and I'm yet to receive a paid up letter, get a loan account closure and have my credit profile rectified. This has been a very frustrating and trying times I've ever experienced with a bank ever.