1 reviews | Active since Aug 2011
FNB Personal Loans
<p>This is second time this has happened to me. I have a loan which i am paying off with FNB. During the past two years i have had 3 job changes where i was at home for approximately 3 months. I paid what i could to the loan account when i could. The customer protection plan had also kicked in during the months of April to November 2016. I got a job in December fortunately and and was relieved of duty (end of contract) March this year. I did not pay for 25 days only and when my salary got paid in now on 28th of April they took R7981!!!!!!!!! I am obviously completed *****ed now since i have rent to pay which is R6500pm over and above all my other expenses. I am a father of two children and the sole provider in the house. Now i ask you this. What kind of bank would do this to their people? The woman at FNB loans simply repsonded by saying "you are in arrears sir and you owe the money". Yes i owe the money but for God sake i am paying what i can. To top everything off. My legal agreement was for them to debit my Cheque account and it is stated in the aggrement. They went and took money from my savings account!!!! This is not the first time this is happening. They did the same to me in January and took R2000 not from where but my SAVINGS POCKET!!!! This is not even a transactional account people! This is a savings POCKET that you have access to only via internet and not by normal cash withdrawal or card. Now i am sitting here without food, petrol or rent to pay for this month. I used to bank with ABSA but not even they were this absolutely unforgiving and ruthlessly sick to take away a families money and food without consent from the account holder. It was not as if i totally disregarded the account. I made a payment toward the account 3 hours prior to them taking nearly R8000.00!!!!!!! Who does this to a family and expects them to recover again? You have made my situation worse. I just want ONE message to go out here today. PLEASE DO NOT EVER LOAN WITH FNB EVER. YOU WILL REGRET IT FOR SURE. TWICE IN A SPAN OF 3 MONTHS THIS HAS HAPPENED. SURELY YOU DO NOT HAVE TO ASK THE QUESTION AS TO WHETHER I WILL CONTINUE BANKING HERE. I WILL ALSO TAKE THIS TO FACEBOOK. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
