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zanele S

1 reviews | Active since Jan 2014

17 Nov 2016, 11:23

FNB PERSONAL LOANS

<p>Hi, FNB debited my account earlier on for 2 personal loans without my consent, today they debited another amount of R169.23 from my bank account above the 2 premiums that they have taken before. kindly assist me by requesting FNB to refund this payment back to me, they already took their money.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 11:45
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)