FNB Personal Loans

A month ago I have settled 2 of my loans after settling the loans they added another amount on both loans showing that I still owe money. Then FNB fixed it and all was fine. Then when it was debit order time again they took two debit orders off my account . Kept on calling in again and then two days ago they refunded the money back into my account. This morning when I logged onto my FNB online banking it shows again that I owe money on the two loans that I have settled. I posted on Hello Peter this week and FNB called me and said they will sort out their staff and get it fixed. But now I have to start all over again.