1 reviews | Active since May 2017
FNB Personal Loans
I settled my personal loan and was advised by your call centre that this account will automatically close. However now I am advised that it takes 45 days to close??? I still haven't received my paid up letter. It is impossible to get through to your call centre and staff are not knowledgeable.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***