FNB Personal Loans

<p>How FNB personal loans messed up my credit profile with FNB and listed a default on my name for their error. All I was advised that it is the system. This is completely unacceptable. So as a loyal client to FNB and never had any arrear payment on any credit facility. I request for a D/O date change which they confirm is done and will go off on the relevant date. On the date nothing goes off (I thought ok it's a Monday and might run the Tuesday) same nothing goes off. Two days later I receive a sms advising that a set-off amount has gone off my account., within an hour I'm on the line with FNB loans and I get shifted from pillow to post and after me getting frustrated request for one of the consultants to call back(to date no call received). Why was a setoff app**** to my account if there was more than enough funds in my account to cover my instalment and home loans double debited my account? I there after went to branch to use their phone and called the Personal loans department after speaking to 5 or 6 different people 2 hours 30 minutes later I was promised that everything will be sorted. Well done to the team leader I spoke to she assisted me with getting a letter from Personal loans to say that "they will send a request to ITC to have the default removed". The problem with this whole scenario is that there was never supposed to be a default in the first place, secondly I now also never received Ebucks as my accounts were not in good standing. If I need to apply for anything i.e.: Car, Overdraft, Credit increase, Home loan, and personal loan (all with FNB) they will automatically decline me because I have a default listed on my name. </p>