FNB Personal Loan Term Period

23 October 2021 I have visited FNB branch Sunny Park, Pretoria for personal loan application, part of the application process I had requested that the contract period should be 12 months because I have tried this on the FNB App, it did not have any short term period hence the option to visit the branch, but I was advised that the system has only 60 months option only, only the Personal Loan Department would be able to change the term, but we can proceed with application. An email for my request to shorten the loan agreement was sent on the same day by the consultant at the branch who assisted me with the application.

Today I received a call and I was advised that it was just a courtesy call, they are checking if I am happy with the product, and that was not call I was expecting from FNB, and I am happy at all. The consultant advised me with a contradicting statement from the one was mentioned to me at a branch, because I have signed the contract it would not be possible to change that agreement. And why is that FNB does not have flexible option that suit clients rather than themselves as a bank, because this not acceptable, there is ***** behaviour written on it. If I was advised that FNB does not have any option except the 60 moths on point, I would not have continued nor have taken the loan. This is ridiculous and it is not acceptable,