FNB PERSONAL LOAN REFUND NIGHTMARE

My personal loan account was handed over to legal & I made arrangements that a certain amount be debited from my non-fnb account monthly. This was done as usual on the 30th of October. For some reason, legal had not yet paid over the amount to FNB by the 9th of Nov & FNB saw it fit to debit my FNB easy account with thrice the arrangement amount!! From the 9th of Nov I have been calling FNB to arrange for my refund. I have to stay on the line for years before anyone can help me and when they eventually do answer the phone they are clueless as to how to handle the matter!! I spoke to a lady called Lethu from FNB Legal this morning and she promised to call me back with feedback on my issue by close of business but she did not! I had to spend more time and money to call again!! The transaction history on my loan account shows that there was a reversal on the 15th but I have still not received my money!! I am definitely closing ALL my accounts with FNB! They are a mess!!!!