1 reviews | Active since Nov 2017
FNB PERSONAL LOAN REFUND
I have spent more than R100 on contacting FNB in order to get my refund. My personal loan account was handed over to legal & I made arrangements that a certain amount be debited from my non-fnb account monthly. This was done as usual on the 30th of October. For some reason, legal had not yet paid over the amount to FNB by the 9th of Oct & FNB saw it fit to debit my FNB easy account with thrice the arrangement amount!! From the 9th of Nov I have been calling FNB to arrange for my refund. I have to stay on the line for years before anyone can help me and when they eventually do answer the phone they are clueless as to how to handle the matter!! The transaction history on my loan account shows that there was a reversal on the 15th but I have still not received my money!! I am definitely closing ALL my accounts with FNB! They are a mess!!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)