1 reviews | Active since Jun 2018
FNB personal loan division just simply appalling
A nightmare of note the FNB personal loan division.
So I am a FNB premier banking who apparently has access to banking consultant that can assist with everything of absolutely nothing. My personal loan instalment debit order went off twice on my account. I called FNB Premier Suite with a lack of assistance besides being taken from one consultant to the other and driving up my cellphone bill.
Getting to their personal loan division is impossible seemingly it's gonna cost me more to reach them and get an explanation for why they debited my account twice than it would the actual debit.
This premier thing is an absolute waste of money, when you do call it's a long string of promotions and explanations. Last week the telephone at the Rustenburg Square branch wasn't working so apart from their high costs for this premier banking it's all the airtime in addition.
Good day Kenneth Moiloa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Kenneth Moiloa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)