NT
Nomthandazo T

1 reviews | Active since Jan 2015

04 Oct 2018, 15:14

FNB Personal Loan Department Broken Communication and Threats by Groenewald and Lube Attorneys

I am being harassed and threatned by Groenewald &Lube Attorneys( endless calls, smses, and emails that they are going to trace my bank accounts and come to my work place) because I made an arrangement with FNB to pay my arrears amount on my personal loan. I am not sure if there is a break in communication line with FNB and the Groenewald Lube Attorneys, but FNB told me to ignore any communication made by the attorneys because I made an arrangement with them and am honouring that arrangement. Please its very uncomfortable being called and threatened by people I don't even have a loan with.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2018, 15:38
Official

Good Day Nomthandazo .

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***