FNB Personal Loan

I have app**** for a for personal loan via FNB App on the 29/10/2018.However it was approved from the FNB app and the amount was deposited into my personal Bank account.The next day on the 30th of October 2018,the amount that was in my account was deducted by FNB into a Temporary Loan that I took with the same Bank. So to my surprise how could the bank offer you a loan and deduct the same loan to pay another.To my understanding is that when i deposit the amount to my account, yes ofcourse the bank can deduct to my Temporary loan not the amount that they have provided me with to pay the same Temp Loan.I am not happy with the treatment i have experience with the bank. This the respond i have receive from FNB call centre "

From :Sales and Service Contact Centre ********** Dear Mr. Bongani I Hlongwane

Thank you for the correspondence.

The reversal is unfortunately not possible. Any deposits made into the FNB transactional account from the day after taking up the loan may be allocated towards the payment of the loan.

Regards, Onica Langa Service Recovery Consultant"