FNB PERSONAL LOAN

I HAVE AN EXISTING PERSONAL LOAN WITH FNB THE DEBIT ORDER WHEN TH ROUGH ON THE 29TH OF FEB THIS MORNING AGAIN THE DEBIT ORDER ON THE 05TH WITH THE SAME PREMIUM WHEN I CONTACT THE FNB CALL CENTRE I WAS TOLD THAT IT WILL TAKE 5 WORKNG DAYS FOR THE DEBIR ORDER TO BE REFUNDED INTO MY BANK ACCOUNT HOW POSSIBLE IDS THAT I WAS DOUBLE DEBITED FOR THE ACCOUNT THAT WAS NOT IN ARRERAS I SPOKE TO MPHO KLOLOWA THE CONSULTANT WHO REFUSE TO TRNASFER MY CALL TO HIS SUPERIOR, FNB CUSTOMER CARE IS PATHETHIC