FNB personal banking Terrible Service

They are quick to provide you a personal loan, but hell is it a mission to get a statement from them.

They granted me a covid relief personal loan in 2020.

In 2023 they contact me to inform me that the account is in arrears due to nonpayment, who's fault was that? Theirs they captured my banking details incorrectly.

It took 3 calls to get them to capture the correct banking details.

Now they are deducting the debit order twice every month, I don't mind this as it means I will settle the loan sooner than expected.

I don't bank with FNB other than this personal loan, which makes it impossible to register with FNB online as well as the FNB mobile app as FNB requires you to have a debit card in order to register with these services. Which means I have no access to the banks self service facilities.

To add further insult they "CAN'T" send you regular statements you have to call everytime you want a statement.