FNB Personal and Private Recovery Services a let down

I really don't know what to say. My previous post was about their ***** dept. informing me that they were not reimbursing me the R5732.66. You made contact with Fnb and they sent me this msg with ref number for complaint ***NF from PPSR

Personal and Private Service Recovery (PPSR) <***> Thu, 25 Jan, 19:39 to me

Dear Mrs. Herborn

Thank you for writing to us.

Please be advised that this matter is being reviewed and has been referred to management.

Kindly note that you will be contacted once they have reached a decision.

Kind regards

Retail Segment FNB Bank City Simmonds Street Johannesburg That was on 25th January. It is almost a month later and it still has not been resolved. I am so disappointed in the way that they are handling this situation. I don't like badmouthing my bank but what am I to do?