FNB PEOPLE SKILLS,ZERO

A bank not here to help. Started my own business. Fnb has been they worst bank when it comes to help ,support or guidance. Apparently I missed a payment on my Credit card, they have been debiting my account as it pleases them with me never giving permission for them to do it and always declining the debi mandate they send. To top it all ,some entitled representative call me, ask me to id myself and and within 10s decide I don't want to comply do ID myself and put the phone down, RUDE RUDE RUDE. People like that should not work for companies and work with clients, not my first dealing with this rude entitled woman . FNB change your policy to verify all comms through app so that you are not sitting in a 3RD world country with any JACK calling you and say you have to ID yourself. No thanks id rather take my chance with a momma bear trying to take her cubs than listen to his entitled mental diseased individual.