FNB Pension Fund – Distribution of Excess Reserves (Momentum)

I received an email (as I see many other users have also). I reported the email to the FNB Phishing department and have not received any feedback. This is the email: "Dear Former Member, attached to this email please find formal communication from the *FNB Pension Fund. This communication includes general communication on the reserve allocation, a personalised letter and claim form. The process of lodging your claim is explained in the documentation - note that you will require the 'policy number' on your personal letter to submit your claim via the claim web page. Please submit a copy of your identity document and a copy of your bank statement with your claim to enable us to process your claim. (These documents need not be certified.)

*Note: With effect from 1 March 2018, the name of the FNB Pension Fund has changed to the FirstRand Retirement Fund.

Should you have any queries, please send an e-mail to ********** or contact the Momentum Retirement Administrators Call Centre on: ********** .

Yours sincerely, The Momentum Retirement Administrators Team"

I am an ex employee of FNB. I searched the call centre number indicated above on Google, with no results. I dialed the number and the answering service says "Welcome to the FNB Reserve Call Centre", but nobody actually answers the phone. This answering service asks you to log an online request at www.mra.momentum.co.za, but this domain does not exist.

Both Momentum and FNB are EXTREMELY unhelpful.

Can somebody from FNB and Momentum please clarify what is going on, and if the email is legitimate of not.