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Mpho M

1 reviews | Active since Oct 2009

08 Aug 2018, 22:08

FNB pending transactions are really a pain in my ass!!

I purchased a flight ticket with CEMair, bus tickets with greyhound and intercape on the 6th of August. Its the 8th of August all of these transactions has been pending. I am about to loose a seat on CEMair because they cannot release a ticket until the funds have been cleared. My son will not be able to travel because Intercape cannot send me a ticket because pending transaction means no booking. This money has been deducted from my account already. Does it mean I have to rebook these tickets again, really now this is frustrating. Why cant the bank reverse the transactions into my account then if they don't want to process them?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2018, 13:02
Official

Hello Mpho,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Regards,

Hello Peter Complaints Team

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