IM
Itheheleng M
1 reviews | Active since Jul 2019
30 Jul 2019, 14:32
FNB Pending Payment
I made a payment online (purchase), which has been pending for 3 days now, with funds debited from my account. I've called and been to 2 FNB branches, where i got 3 different answers - none of which made any sense. Eventually i was told to make a reversal on the payment - at a cost of R313!! This is **************** and the service i got from FNB has been very bad. No answers, my money's gone and they still want to charge me.
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FNB (First National Bank)'s replyOfficial
30 Jul 2019, 14:58Good day Itheheleng Motselebane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Jul 2019, 14:58
Official
Good day Itheheleng Motselebane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***