1 reviews | Active since May 2017

05 Sept 2018, 09:21

FNB Pending Isuues

The Bank encourages its customers to use their cards for purchase but at the same time their customers are inconvenienced by payments that dont go through immediately. the customer receives an sms after purchase that money has been reserved, after few days the same amount is deducted from your account. if money is reserved, why do we get deductions of the same item that was reserved? as a customer i feel cheated on because one cannot monitor properly.

this issue needs to be resolved by the bank or im switching banks.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Sept 2018, 09:55
Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***