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nukiwe N

1 reviews | Active since Jun 2016

06 Sept 2017, 09:08

FNB PENALIZING ME FOR MERCHANT BANKING LATE

On the first of September I transferred a small amount of money from the credit card into the debit card to cater for a fuel purchase of R149.00 it went through (money deducted from the account) - but was on hold pending.

yesterday, I am penalized R110.00 because FNB honored the payment after the merchant banked it late - despite that i catered for it myself and money was deducted at the time.

I need this R110.00 bank.

no favors where done for me and i certainly should not be penalized for merchant banking late.

if there was insufficient funds at the time, payment would not have gone through.

thanks

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2017, 09:50
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and has been routed to the relevant department who will investigate and provide feedback.

The complaint reference is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

nN
nukiwe N's update06 Sept 2017, 10:32
Reviewer Update
Thank you Naomi