1 reviews | Active since Jun 2016
FNB PENALIZING ME FOR MERCHANT BANKING LATE
On the first of September I transferred a small amount of money from the credit card into the debit card to cater for a fuel purchase of R149.00 it went through (money deducted from the account) - but was on hold pending.
yesterday, I am penalized R110.00 because FNB honored the payment after the merchant banked it late - despite that i catered for it myself and money was deducted at the time.
I need this R110.00 bank.
no favors where done for me and i certainly should not be penalized for merchant banking late.
if there was insufficient funds at the time, payment would not have gone through.
thanks
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and has been routed to the relevant department who will investigate and provide feedback.
The complaint reference is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and has been routed to the relevant department who will investigate and provide feedback.
The complaint reference is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
